Zurich, Switzerland: +41 - 43 434 80 33 | US: (510) 954-3145 | support@traininng.com
Instructor
Bob Churilla
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
1 HR
(General) recertification credit hours toward aPHR,
No one enjoys delivering bad news. Yet at times HR professionals are required to give bad news to employees at times. These conversations are often uncomfortable for both the employee and the HR professional. In this webinar we will look at how to effectively have these uncomfortable conversations with employees.
In this webinar, participants will learn what an uncomfortable conversation is. It will also look at what is involved in an uncomfortable conversation. This may include having an accountability conversation, confronting inappropriate employee behavior, and giving performance feedback. Some conversations seem impossible and yet the HR professional can be effective in being firm but still listening and giving voice to the employee. Sometimes bad news must be delivered. During the webinar, attendees will learn how to deliver uncomfortable messages involving employee termination or layoff, giving a poor performance review and discussing issues of hygiene or dress. Those attending will learn the skills necessary to have these uncomfortable conversations.
Handling an uncomfortable conversation does not have to be something we fear. Instead, it involves using proven methods to deal effectively with sensitive subjects. Participants will learn practical ways to handle difficult topics like subpar job performance, discipline, hygiene and even termination.
As an attendee you will learn how to be firm in delivering these types of difficult messages. Those attending will learn effective ways to give feedback, have accountability conversations and confronting inappropriate behavior. During the presentation, ways to treat employees with dignity and respect will be discussed. This will include giving them voice in the conversation and listening to what they have to say. This webinar will provide skills in these areas.