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Webinar Price Details


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No one enjoys delivering bad news. Yet at times HR professionals are required to give bad news to employees at times. These conversations are often uncomfortable for both the employee and the HR professional. In this webinar, we will look at how to effectively have these uncomfortable conversations with employees.

In this webinar, participants will learn what an uncomfortable conversation is. It will also look at what is involved in an uncomfortable conversation. This may include having an accountability conversation, confronting inappropriate employee behavior, and giving performance feedback. Some conversations seem impossible and yet the HR professional can be effective in being firm but still listening and giving voice to the employee. Sometimes bad news must be delivered.

During the webinar, attendees will learn how to deliver uncomfortable messages involving employee termination or layoff, giving a poor performance review, and discussing issues of hygiene or dress. Those attending will learn the skills necessary to have these uncomfortable conversations.

Why you should Attend

Handling an uncomfortable conversation does not have to be something we fear. Instead, it involves using proven methods to deal effectively with sensitive subjects. Participants will learn practical ways to handle difficult topics like subpar job performance, discipline, hygiene, and even termination. As an attendee, you will learn how to be firm in delivering these types of difficult messages. Those attending will learn effective ways to give feedback, have accountability conversations and confront inappropriate behavior.

During the presentation, ways to treat employees with dignity and respect will be discussed. This will include giving them a voice in the conversation and listening to what they have to say. This webinar will provide skills in these areas.

Areas Covered in the Session

  • What is an uncomfortable conversation
  • Having an uncomfortable conversation
  • The art of giving feedback
  • When a conversation seems impossible
  • Types of uncomfortable conversations
  • Delivering bad news
  • Strategies for discussing employee termination or layoff
  • Strategies for discussing a poor performance review
  • Strategies for discussing issues of employee dress or hygiene

Who Will Benefit

  • Human Resource Managers
  • Human Resource Generalists
  • Managers
  • Assistant Managers
  • Team Leaders
  • Department Managers
  • Team Members

Speaker Profile

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.