Overview
Employees depend on their employers to hear and resolve their workplace concerns. Unaddressed employee complaints and grievances can have serious legal implications for organizations. Addressing employee grievances is essential to creating a safe and harmonious workplace. Furthermore, it builds trust, promotes open communication, and reduces turnover.
Why you should Attend
Employee grievances are becoming more common in wake of quiet quitting and loud quitting in the workplace. Human Resources professionals can mitigate issues before they snowball into litigation by utilizing a robust compliance infrastructure, maintaining comprehensive employee handbooks, and having clear internal procedures.
Additionally, employers have a responsibility to address all grievances and complaints expeditiously and uniformly to protect their employees and the organization’s reputation.
This training will teach attendees the various types of employee grievances and how to strategically handle them promptly and efficiently.
Areas Covered in the Session
- Types of Employee Complaints & Grievances
- Common Reasons for Employee Grievances and Strategies for Addressing them
- Writing Robust Policies
- Establishing a Structured Grievance Handling Procedure
- An Overview the Grievance Investigation Process
Who Will Benefit
- HR
- Executives
- Senior Level Management
Speaker Profile
Racquel L. Harris is a Business Strategist and Human Resources Consultant at R. L. Harris & Associates, LLC. Racquel has 25 years of Executive level experience in Human Resources and earned two certifications in Human Resources (PHR, and SHRM-CP) and certification in Risk Management (CRMC).
She holds a bachelor’s degree in communications from Indiana University. Racquel has a full and comprehensive understanding of how important training is to an organization. She has a high aptitude for strategic planning and execution which she implemented while she was President of the Michiana Chapter of the Society for Human Resources Management. Under her leadership, the organization achieved the prestigious Chapter of the Year Award from the Indiana State Council of The Society for Human Resources Management. Racquel is an expert in Labor Relations, Federal and State employment laws, and strategically aligning human resources with organizational goals.
She has a demonstrated ability to use data and statistics to solve problems. Racquel is recognized in the community as a servant leader which has earned her numerous awards including the Martin Luther King Drum Major award presented by former Mayor Jeff Rea, The “40 under 40” recognition by the St. Joseph County Chamber of Commerce, The Seven Seals Award by the ESGR, and the Michiana Chapter Society for Human Resources Management 2010 Leader of the Year.
Instructor
Racquel L. Harris