Overview

There are many ways to avoid and resolve conflicts. However most of the methods are designed as a cure as they try to fix the conflict once it starts. When it comes to preventing conflicts in the workplace, you can achieve prevention that help to create an environment that everyone tries to contribute to and is aware of the dangers of conflicts to avoid the unhealthy ones, and also aware of the benefits of certain conflicts to take advantage of the creativity they may bring.

Why you should Attend

As part of dealing with others, you need to convince them with your ideas, while at the same time understand their concern and point of view. As a result, managing conflicts efficiently is a skill everyone must have. Each of us has a preferred style for resolving conflicts influenced by our personality and experiences dealing with situations in the past. However not all conflicts situations are the same. If you were to limit yourself to just one method of resolutions you are likely to encounter difficulties where that style might be inappropriate.

The key learning objectives are:

• Identify your preferred style for resolving conflicts
• Learn about the five basic styles that revolve around the degree of power and the degree of involvement
• Understand about what conflicts are all about and the sources of conflict 
• Learn more about the stages of conflict and what you can do in each to
• Conflict versus confrontation what are the differences
• How to get to a win-win for both parties
• Understand the role that emotions play in conflict situations and what you can do.

Areas Covered in the Session

• Develop strategies for dealing with conflict
• Learn a conflict resolution model
• Learn potential benefits of conflict when properly handled
  
• Become more confident in handling interpersonal and common workplace conflict situations
• Become aware of the different styles, outcomes and levels of conflict

Who Will Benefit

• Professionals and Managers who are looking to enhance their abilities to handle difficult situations and conversations in a productive way