Overview

By the end of the webinar, participants will be able to:

• Identify the root causes and types of workplace conflict.
  
• Apply proven conflict resolution strategies tailored to different situations.
  
• Communicate assertively and listen actively during conflict.
  
• Mediate disputes with fairness and empathy.
  
• Create action plans to foster a culture of open dialogue and mutual respect.
  

Why you should Attend

• Learn how to recognize early warning signs of conflict before they escalate
  
• Improve team morale and communication by addressing tension constructively
  
• Reduce stress and improve your ability to navigate difficult conversations
  
• Gain the confidence to manage both interpersonal and group-level disputes
  
• Increase overall workplace efficiency by minimizing the impact of unresolved issues
  

Areas Covered in the Session

• The psychology of conflict: why it happens and how it evolves
  
• Conflict styles: identifying your own and others' approaches
  
• The role of emotional intelligence in conflict resolution
  
• Communication techniques for diffusing tension
  
• Strategies for resolving conflict in teams and between departments
  
• When to involve HR or leadership in conflict resolution
  
• Developing a personal action plan for managing future conflicts
  

Who Will Benefit

• Team leaders and Supervisors
  
• HR Professionals
  
• Project Managers
  
• Executives and Department Heads
  
• Employees Navigating Team Dynamics
  
• Anyone seeking to strengthen their Workplace Communication and Leadership Skills