Overview

If you have not had or never will have any conflict in your life then you do not need this webinar. But if you have or might have conflict in your future, then read on! That’s because whether we like it or not and no matter how much we might try to avoid it conflict will always be a part of our lives so we need to understand what it is and how to constructively deal with it so we can move past it! 

Every conflict or impasse has two possible outcomes of either “danger or opportunity.” And all too often we respond to what we perceive as the “danger” and get stuck in an impasse!  But there are better ways to address conflict and especially when you are mired in impasse which, like quicksand, prevents you from moving forward and keeps pulling you back so you stay stuck!  This webinar will focus on how to become “unstuck” rising above the quicksand and move beyond the danger by using the conflict as an opportunity to resolve the impasse/dispute. But it’s all about the skills and processes necessary to do so and that is where this webinar can help you both professionally and in life. 

Attendees will learn about the skill sets and processes necessary to “Get Over It” regardless of what it is and to change it to “What Was” so all can move on. Among these process’ are mediation and arbitration including the various subsets of each and the different styles and techniques both mediators and arbitrators apply to assist the parties. Additionally, the webinar will also explore the nature of conflict in general and specifically with a focus on impasse and not only what these are but what fuels their fire and how it can be dampened and/or hopefully extinguished.

Why you should Attend

Have you left a job, or project or perhaps no longer have anything or as little as possible to do with or talk to “that” person or relative? Has this limited in any way your ability to function professionally or socially? If so, then you are being controlled by the conflict and resulting impasse. If you are happy with this outcome of being controlled by conflict at work and in life than this webinar is not for you. But if you want to know how to get beyond /resolve that impasse so instead you can learn about the many ways to control conflict and get beyond impasse and possibly keep yourself out of court and improve outcomes as well as relationships than this webinar has much to offer you.

Areas Covered in the Session

• The nature, definition, and characteristics of “conflict” and “Impasse.”
• The use of "TIP" (or Time, Information, and Power)
  • Time
    • The power of patience
  • Information 
    • The Power of Questions 
    • The Lost Ancient Art of Listening  
  • Power (using, not abusing it)
• Fact Finding
  • With and without recommendation
• Mediation
  • Facilitative
    • Interest based (IBB/IBN)
  • Directive
  • Selection of Mediator
    • Qualifications/Neutrality
• Arbitration
  • Final and binding 
    • Acceptance of award
  • Non-binding/ Advisory
  • Interest Arbitration
  • Rights Arbitration
  • Selection of Arbitrator
    • Qualifications/Neutrality
• Hybrids
  • Med-Arb
  • Med-Arb-Med
• Becoming a Conflict Resolver

Who Will Benefit

• All level Managers 
• Supervisors 
• Human Resources 
• Employee Relations 
• Labor Relations 
• Attorney’s and Union Officers/Representatives/Stewards 
• All levels of Law Enforcement or Security staff