At some point everyone in the workplace will probably need to look into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. So, if you are often frustrated about who is telling the truth and find you have to determine the truth of a situation then this webinar is for you. Like many of us we sometimes find ourselves faced with having to deal with deception and lies which sometimes are so convincing they are more believable than what appears to be or is the truth. This has always been a problem in the both the workplace and in life. But it need not be if one applies the skill sets this webinar will cover.
Why you should Attend
- The elements of and differences between the two primary forms of deception (Falsification & Concealment).
- Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach and the Attempted Control Approach).
- The proper weight to give Body Language/Demeanour Evidence: Myth or fact?
- The proper use of visual & audio observation.
- How to employ the benefits of multiple interview techniques.
- The proper application of “Yes” and “No” Questions.
- The use of single v multiple sessions (for the subject of the investigation as well as witnesses).
- How to make documentation work for you.
Areas Covered in the Session
- Why we deceive.
- Body Language/Demeanour Evidence: Myth or fact?
- The Two Primary Forms of Deception: Falsification & Concealment.
- The Three ways to Detect Deception: Emotional Cues, Cognitive Approach and the Attempted Control Approach.
- Comparing verbal vs. non-verbal behaviour.
- Use of Visual & Audio Observation.
- Interview Techniques.
- Use of “yes” or No” Questions.
- Use of single v multiple sessions (for both employees and witnesses).
- Confronting the deceiver.
- Why a half truth is a whole lie.
- Why and when the deceiver plays the role of victim.
- The role of denial for the deceiver.
Who Will Benefit
- All level Managers
- Human Resources
- Employee Relations
- Labor Relations
- Union Officers/Representatives/Stewards
- All levels of Law Enforcement or Security staff.
Bob Oberstein is uniquely qualified with over 50 years of Labor Relations experience on both sides of the table in both the private and public sectors where he conducted countless investigations. Bob was also the Director of the Labor Management Relations program at Ottawa University, Phoenix where he also served as Ombudsman for all student, faculty and staff complaints which often involved conducting internal investigations. Bob has several published articles to his credit in addition to his arbitration awards and has also been recognized in Who’s Who Among America’s Teachers.
Additionally, Bob served on several boards, commissions, and panels where he participated in resolving or adjudicating all manner of workplace issues in a variety of industries. In all these capacities as well as being both mediator and arbitrator Bob often reviewed investigations to determine if they had been properly performed and had merit.
Additionally, he has qualified as an MD-110 investigator for Title VII and other discrimination related charges as well as being a “Lifetime Certificate Holder” of the Association of Workplace Investigators. Moreover, Bob earned a Master of Jurisprudence in Labor and Employment Law from Tulane University's School of Law.
Bob continues to serve the labor management community as well as other groups as an Arbitrator, Mediator, Facilitator, Investigator, Trainer and Educator. Further details about Bob’s unique qualifications can be found on his LinkedIn profile at Linkedin.com/in/boberstein.