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Webinar Price Details


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1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.


Emotions are running high and people sometimes do things that others find irritating. Sometimes people do not hold to their commitments. How do we confront that? How do we bring that to someone’s attention without it turning into an ugly scene? When we don’t learn to have frank conversations with others about behavior that’s troubling, it often comes out in passive-aggressive, sometimes toxic ways.

This workshop explores why having frank conversations with peers in the workplace is so fraught with anxiety and what to do about it. You will learn a process for having courageous conversations that both deliver a clear message and maintain a healthy working relationship.

Why you should Attend

In this workshop, we'll start by looking at the situations that most challenge attendees regarding: having courageous conversations. We will then look at the role emotional intelligence plays in handling these types of conversations. Other topics covered include:

  • Principles for delivering tough messages
  • Principles for receiving tough messages
  • Guidelines for where to have tough conversations
  • A four-part structure for leaning into a courageous conversation
  • The pro's and con's of pairing positive feedback with constructive feedback

Areas Covered in the Session

  • Principles for delivering tough messages
  • Principles for receiving tough messages
  • Guidelines for where to have tough conversations
  • A four-part structure for starting a courageous conversation
  • When should you provide positive feedback with constructive feedback

Who Will Benefit

  • Any one

Speaker Profile

Rich McLaughlin Rich has been an observer and practitioner of innovation and employee engagement processes for over 20 years. He has over 13,000 hours designing and facilitating leadership and interpersonal skills workshops, and innovation explorations with teams to help them jump start their change and innovation efforts.

He has helped teams as small as 8 and departments as large as 100 learn how to blend external developments (to understand where customer needs are moving) with internal employee engagement processes (to show how to stimulate internal experiments and capitalize on those opportunities). Rich also enjoys helping leaders grow by focusing more on people skills and less on technical ones. He brings an experiential approach in his work with client teams. His client’s value the engaging way he works with their people whether facilitating a leadership workshop, working with a specific team, or challenging employees to be more accountable for the whole.

Rich spent time learning about instructional design and change management at Accenture, helped Square D Company develop and implement their TQM programs and processes and developed the leadership curriculum and internal consulting practice at Baxter Healthcare during his time as an internal OD practitioner. The last 8 years of his practice he has been following the intersection of Innovation and Design Thinking.

Rich received his M.A. in Training and Development for Business from Ohio State University, and has been consulting faculty for the University of Notre Dame’s College of Business since 2000. He is author of, Rules of Engagement: A Story About How Leaders Can More Effectively Engage Employees. And he co-authored Tapping Team Intelligence: Exercises that connect team members, engage their creativity and foster collaboration.