Overview

“If only they would have apologized from the start/at the beginning/right after it happened.” How many times have we said or heard those or similar words either at work, or in our personal lives?

This webinar will take a deeper dive to explore one of the more mysterious aspects of relationships impacting all our lives and workplaces. Namely Apology and Forgiveness. And how they impact reconciliation.

As the webinar presents these two concepts of apology and forgiveness and their application to both the workplace and life in general, it might help to visualize them as two sides of the same “relationship coin” which, if done properly can be the currency used to mend, repair or otherwise invest in the relationship, hopefully enriching it, and possibly even achieving reconciliation!  

Why you should Attend

There’s more to an apology and the possible forgiveness that might follow than meets the eye. However, because of emotions and the relationship(s) involved we all too often do not give these two tools for resolving our differences the attention they deserve, which more often than not results in our failing to achieve reconciliation. But when and if properly applied these two tools can make a big difference not only in the workplace but in life in general.  

This webinar will explore the elements of a proper apology and subsequent forgiveness with an eye towards the goal of reconciliation so all can move forward. This is especially crucial in the workplace where team members must work together to achieve common goals, and all cannot afford the luxury of differences, grudges, payback or revenge that can negatively impact the team and even the workplace at large.   

Areas Covered in the Session

Students will learn the workplace benefits of the following:

• Assumptions/misunderstandings about how apology & forgiveness work
• The Apology and Forgiveness Minefield
• The need for apology & forgiveness
• The cycle of grudges, pay back and revenge 
• Role of the “puppet master(s)”
• The “ceremony” of apology & forgiveness
• Role of the “community.”
• Defining Apology and Forgiveness
• The path to apology and forgiveness
• Types and differing categories of Apology
• What an Apology must not do/be
• Minimal elements of Apology & Forgiveness
• The Role Time and culture 
• Moving from Apology to Forgiveness
• Types of Forgiveness
• Criteria for Forgiveness
• What forgiveness must not do/be
• Models for Forgiveness
• Signs of Forgiveness
  

Who Will Benefit

• Anyone who interacts with another in daily life including all levels of managers, supervisors, and executives
• All Levels of both in-house and outside counsel
• All levels of Union representation and officers (stewards, Business Representatives, Business Managers, Presidents, and all officers/ board members)
• All levels of Human Resources. Organizational or external investigators, Ombudspersons, and mediators (internal and external)