Overview
This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable on-line tool will help you with processing DNE's and government reclamations. Commercial reclamations differ from federal government reclamations; the speaker will cover the difference between the two.
Why you should Attend
Processing ACH payments from the federal government can be challenging. This webinar training will outline details on when account holders are deceased and what your responsibilities are to the federal government if they are receiving benefit payments.
The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and federal government reclamations. Participants will learn about commercial vs. government reclamations, what the difference is and how to handle each one. Examples used throughout the session will apply the rules discusses to help bring the details to life.
Areas Covered in the Session
- What is the Green Book?
- Where is the Green Book located?
- Where in the Green Book do I find details on DNEs and government reclamations
- Process on properly handling Death Notification Entries (DNE's)
- Process on handling commercial reclamations, timeframes and returns
- Process on returning deceased account-holders federal government benefit payments
Learning Objectives
- Detailed processes on handling Death Notification Entries (DNE's)
- Time frames on returning ACH Entries when account holders are deceased
- Descriptions of return reason codes to use when returning benefit payments for deceased account holders
- How to handle and process federal government reclamations
- Time frames for responding to government reclamations
- Difference between commercial and government reclamations
Who Will Benefit
- Banking Operations Managers and Staff
- Compliance and Risk Professionals
- Treasury Management Professionals
- Aspiring and Current AAP's (Accredited ACH professionals)
- Banking Managers/ Supervisors
- Audit and Compliance Personnel / Risk Managers
Speaker Profile
Donna K Olheiser founded Dynamic Mastership, LLC in December 2014 to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
Donna’s experience before founding Dynamic Mastership, includes 9 years’ serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.
Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm, and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna’s ability to engage the learner through the entire training event helps the adult learner apply what they have learned during and after each training session.
Instructor
Donna K Olheiser