Overview

Ever wonder how a hotel receives five stars? Do you look within your industry to level up your customer experience? Katie has distilled the five actions that, once executed, will elevate the experience you provide your customer. The first thing she stresses is to look OUTSIDE your industry. Your experience competition is not the business that sells the same thing you do; your competition is the experiences that your customers have BEFORE they interact with you! The shift from a transactional economy to a connected one cannot be overlooked!

Why you should Attend

• For Personal Development:
  • Expand Your Perspective: Learn to look beyond your industry for inspiration, understanding how top-rated services like five-star hotels achieve their acclaim, and applying these lessons to your sector. 
  • Enhance Problem-Solving Skills: Identify and address gaps in your current customer service model, improving your ability to innovate and adapt.
• For Business Impact:
  • Elevate Customer Satisfaction: Implement five proven actions to transform your customer interactions from mundane transactions to memorable, engaging experiences.
  • Boost Customer Loyalty and Referrals: By offering a standout experience, you'll not only retain customers but turn them into advocates for your brand, enhancing word-of-mouth marketing.
  • Outshine Competitors: Stand out in a crowded market by offering superior customer experiences that go beyond what competitors in your industry provide.
• Session Benefits:
  • Understand Market Dynamics: Gain clarity on the shift from a transactional to an interactional economy and what that means for your business.
  • Practical Application: Learn concrete steps to enhance every facet of customer interaction within your business, ensuring every touchpoint contributes to a five-star experience.
  • Interactive Learning: Engage in hands-on activities that help you practice and refine new strategies in real-time.
  • Networking Opportunities: Connect with other forward-thinking professionals who are seeking to elevate their customer experience.

By participating in the "Five Steps to a Five Star Experience" session, you'll gain invaluable insights and practical tools to revolutionize how your business interacts with customers. This transformative approach is designed to not just meet but exceed customer expectations, driving loyalty and distinguishing your brand in today's connected economy.

Areas Covered in the Session

• Gain clarity on the difference between a transactional and interactional experience
• Understand the impact that other experiences have on your customers perception of you
• Learn how to transform the transactional service into an interactional experience customer cant live without
• Identify the gaps in your current experience
• Breakdown the five steps to executing a five-star experience

Who Will Benefit

• All Employees