Zurich, Switzerland: +41 - 43 434 80 33 | US: (510) 954-3145 | support@traininng.com
Katie Mares As a brand experience expert, TED talk speaker, and #1 Best Selling Author of Custom HER Experience, Katie knows firsthand the challenges organizations encounter as they strive to design a sustainable and effective CX program tailored for the female consumer. Katie brings a unique blend of experience, combining her expertise in customer experience, resilience building, and women’s empowerment.
Katie has inspired audiences around the world to think differently about the female consumer, customer experience, and leadership. She has worked with globally recognized brands, including Volvo, Honda, Celebrity Cruises, and Canada Post.
If women don't enjoy working for you, why would they want to shop or buy from you?
Very few businesses focus on elevating "interaction" so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs.
Ever wonder how a hotel receives five stars?
The focus on decision-making within a leadership team is an untrained skill. Katie's keynote addresses how effective choice-making can lead to a 35% higher retention rate and enhance employee engagement by 60% in organizations (Gallup).
If women don't enjoy working for you, why would they want to shop or buy from you?
Very few businesses focus on elevating "interaction" so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs.
Ever wonder how a hotel receives five stars?
The focus on decision-making within a leadership team is an untrained skill. Katie's keynote addresses how effective choice-making can lead to a 35% higher retention rate and enhance employee engagement by 60% in organizations (Gallup).