Zurich, Switzerland: +41 - 43 434 80 33 | US: (510) 954-3145 | support@traininng.com
Instructor
Melissa Esquibel
In this session, you'll learn the core skills of communicating in business, including correspondence, reports, presentations, both virtual and live. You'll take away key technical skills such as 3 different types of proofreading and important document formatting tips that ensure your content is communicated effectively. You'll discover valuable techniques you can use to be more confident that if your writing is translated to another language, that it will be well understood?
A significant amount of business is done via email. A simple mistake in the subject line or salutation may mean your beautifully crafted message might not ever be read! We'll discuss your "digital dress code" to make sure your email, text messages are opened, read and understood.
In the section on live communication, you'll learn 5 important ways you communicate who you are while you are telling the listener what you want them to know. Most people aren't confidence about communicating in front of a room, yet it is a requirement of many professions. Is it possible to communicate clearly and with impact even if you’re nervous? It is! In this session, you'll learn how to avoid common live presentation mishaps.
What impression do people have about you when you communicate? Whether you're in an online meeting, conveying important facts in an email, or summarizing significant work in a report, people with whom you communicate form an opinion about your credibility. And if you're communicating on behalf of someone else in your organization the impact of your communication capability is reflected on them, too.
Have you ever caught a spelling error AFTER an important communication has been sent? Has a client completely misinterpreted your offer of assistance for just another sales pitch? Does your employer resist giving you more important assignments? The hardest part is you may never actually know what they think. It just may be the sale that doesn't happen, the contract that isn't accepted or the request that is declined.
Putting your best foot forward is critical. Having confidence in your communication skills ensures you are always presenting your best self. Conveying your message effectively does more than just accomplish the task at hand. It can set you up for future success by establishing your credibility, sincerity and accessibility.