In this session, you’ll learn the core skills of communicating in business, including correspondence, reports, presentations, both virtual and live.

There is a strategy to writing email that matters. From the subject line to the signature line, every piece of an email can mean the difference between instructions followed or instructions ignored, a sale made or a sales opportunity lost.

In this session, we'll take you on the entire journey to creating an instruction manual, one type of technical writing. From gathering information and resources to producing the final document, we'll cover each step along the way showing you tools and techniques for making short work of daunting tasks.

We begin with the secrets the pros use to navigate around large documents. Then we'll show you the right way to approach the project that eliminates errors and rework later.