The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
(General) recertification credit hours toward aPHR,
Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.
Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager's time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.
Why you should Attend
- You will be able to recognize the types of conflict
- You will be able to identify casual workplace irritations
- You will be able to discuss the role of emotional intelligence in conflict
- You will be able to identify conflict at different levels in the organization
- You will learn a simple method to resolve workplace conflict
Areas Covered in the Session
- Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
- Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
- Casual Workplace Irritations
- Blips vs. Clashes
- Using Natural Biological Tendencies to Resolve Conflict
- Using Time to Work It out
- Eliminating Power Plays
- Managerial Intervention
- Evaluating Conflict
- Cost of Conflict
- The Role of Emotional Intelligence
- Recognizing One's Own Feelings
- Recognizing Others' Feelings
- Confronting Employees
- Accountability Conversations
- Active Listening
- Giving Voice to Those in Conflict
- Brainstorming Solutions
- Reality Checks
- Team Building Exercises
- Appealing to the Greater Good
- Showing Interdependence
- Empowering Teams
- Different Levels of Organizational Conflict
- Interpersonal Conflict
- Interdepartmental Conflict
- Interdepartmental Conflict
- Common Issues in Organizational Conflict
- Employee Needs
- Decision-Making Techniques
- Silo Effect
Who Will Benefit
- Team Leaders
- Business Owners and Managers
- Vice Presidents
- Human Resource Managers
- Administrative Assistants
- Other employees with management responsibilities
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.