The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one's thoughts, emotions, impulse, words, voice and facial expressions is crucial for Managers and Leaders.
If you're like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible.
Emotional intelligence is a general set of skills that can be applied to anyone and any environment. It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ.
All new Managers must have coaching skills as an essential element in their management toolbox. Managers who consistently utilize coaching skills have more effective teams, higher morale, and better bottom-line results.