Overview
This interactive session is your crash course in modern workplace etiquette. You'll walk through 21 essential do's and don'ts covering everything from tone of voice to timing, tech use to team dynamics.
Whether you're early in your career or leading a team, this is your roadmap for making thoughtful, confident choices that reflect professionalism and emotional intelligence on every platform and in every interaction.
Why you should Attend
Worried you're making the wrong impression without realising it?
- Accidentally sending mixed signals via email or Zoom?
- Not sure what's appropriate in today's modern workplace?
- Hearing feedback like "a bit too informal" or "not quite professional enough"?
Then this is your game-changing guide.
- Master the new rules of professional behaviour in 2025
- Learn how to navigate grey areas without second guessing
- Show up consistently as polished, respectful, and credible
Because etiquette isn't about perfection it's about professionalism.
Areas Covered in the Session
- Why Etiquette Still Matters in the Modern Workplace
- The Big 3: Respect, Timing & Emotional Intelligence
- 21 Essential Do's & Don'ts Every Professional Should Know
- Email, Chat & Digital Communication Etiquette
- Meetings: How to Speak, Listen, and Follow Up Like a Pro
- Hybrid & Remote Etiquette: What's Changed and What Hasn't
- Cultural Awareness & Inclusion Through Behaviour
- Subtle Habits That Build or Break Credibility
Who Will Benefit
- Graduates & Early-Career Professionals
- Hybrid or Remote Teams
- Managers Supporting New Hires
- HR & L&D Teams Building a Strong Culture
- Professionals Looking to Polish Their Presence
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Instructor
Serena Ittoo