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This activity has been approved for
(General) recertification credit hours toward aPHR,
Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
This dynamic webinar is designed to provide you with hands-on, practical tools for dealing with those who complicate and intensify the workplace by their personality and level of demand. These individuals stop organizational productivity and effectiveness in their department or division, and this can ripple through the organization as a whole.
We will cover key material that can teach you diverse approaches for handling difficult personalities and behaviors that work in a variety of settings. From classic, tried-and-true approaches to newer, well-researched techniques, you will learn multiple strategies for bringing forward more useful behaviors from co-workers, direct reports, managers and supervisors.
Why you should Attend
Dealing with difficult people is a universal challenge in organizations. Having this skill set is essential in order to thrive at your job and career. Those who are unable to identify and work with difficult people and difficult personalities will find that their careers become stopped, salary increases, and promotions don't happen, and the individual may even face job loss in extreme circumstances.
On a more personal level, the stress of dealing with difficult people can lead to stress, worry, sleeplessness and may eventually impact health and overall well being. Chronic health conditions may develop from extreme situations, depending on the severity of the problem.
Areas Covered in the Session
- Difficult Personalities and Difficult Behaviors
- Introducing the Thirteen Difficult Types
- Sub-types of the Thirteen Types
- The Most Prevalent Types and How to Work with Each of Them
- Multiple Modalities
- General Tips for All the Types
- Application of a Coaching Approach: Core Coaching Concepts
- Effective Language and Phrasing
- The POR Method™
- Case Examples
Who Will Benefit
- Employees at all Levels of Organizations
Dr. Miriam Reiss blends strong executive, leadership and career coaching skills with proven client success. Miriam has been a leader in the coaching industry for over two decades.
Miriam's results-driven approach holds clients to the highest standard and supports them in peak performance. Her style combines wisdom, strategy and leading edge resources. She is a specialist in career and leadership development, neuroscience, marketing and wellness. Miriam has coached individuals at all levels in a wide spectrum of industries and has worked with employees representing companies ranging from Microsoft, Fidelity and Boeing to the Peace Corps.
Miriam’s background includes training in Applied Psychology and Professional Coaching. She is certified by the International Coaching Federation as a Master Coach and holds degrees from Cornell and Columbia Universities.