Total Quality Management, A Process for Achieving Results

This Program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.
The materials presented in this instruction will provide the Four-Pronged approach to successful employment:

Education
Cross Functional Leadership
Daily Visibility
Policy Mgt.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.
Learn from those who ventured into the use of this philosophy & tool, in order to avoid delays and/or diminished results.

Why you should Attend

What is Total Quality Management (TQM)?
How does it help an enterprise?
How does TQM relate to other quality tools?
Learn the elements of TQM.
How does TQM relate to Competitive Advantage?
What are the limitations of this tool?
Learn who are the companies successfully employing this tool

Areas Covered in the Session

Defining What Quality is
- Suppliers & Customer Perspectives
Understanding What Total Quality Mgt. (TQM) is
- A Philosophy and a System
Relating TQM to Other Programs
- ISO 9000
- Malcolm Baldrige National Award
Tying Quality Loop Together
- Team Approach
- Process Controls

Who Will Benefit

Vice Presidents of Operations
Sales and Marketing
Product Development
Managers
Directors
Supervisors of Purchasing
Materials Management
Production
Process Engineering
Quality Inspection
Order Entry and Contract Administration
Functional activities of Production Schedulers, Quality Inspectors, Buyers, Procurement analysts, Inventory Planners, Materials Control, Customer Service/Order Entry, and Record Administration

Speaker Profile

Michael W. Gozzo, , CPIM, CSCP, CQA is President and Founder of THE TOTAL BUSINESS CONSULTING GROUP, LLC., a firm specializing in counseling and education of all levels of management in the areas of Supply Chain, Lean Manufacturing, Demand Flow Technology, Just-In-Time, Total Quality Control, Manufacturing Systems Implementation, Inventory Control and Production/Operations Management.

Recent involvement with Silicon Valley Leaders in Supply Chain Management, Lean Manufacturing practices and ISO include Cisco, Infineon, Sunrise Telecom, PerkinElmer, Philips Semi-conductor and SanDisk. Mike Gozzo went to Germany to train operational personnel at Lufthansa Air Cargo. He has been associated with Lean practices: pull systems, quick change, 5-S, VMI, cell design and others.

Mike has traveled and worked extensively in Canada, England, Hong Kong, Ireland, Scotland, Germany, Japan, Korea, Mexico, Indonesia, South Africa, Thailand, Bahrain, U.A.E., Qatar, Saudi Arabia, Oman, and Taiwan. He has an Executive Program Master of Business Administration Degree from the University of New Haven, as well as a Bachelor of Science in Finance from the University of Connecticut. He is certified as CPIM & CSCP by the Association of Operations Management (APICS)/Association of Supply Chain Management (ASCM). Is also a Certified Instructor (IDP) for APIC/ASCM, internationally.

Mr. Gozzo is the co-author of "Made in America - The Total Business Concept" and several other books and numerous published articles. He has developed over 50 courses which can be customized for the respective client.