Six Sigma Overview

This program presents a view for the person who needs to understand what Six Sigma is and how the process works.

It will also identify the process methodology DMAIC and the associated tools that enable the Six Sigma approach to work. It’s application is appropriate in all environments if the intent of an enterprise’s mission is to improve the organizations processes. Successful deployments look beyond a focus on quality improvements to profitability, sustainability and long-term growth.

Why you should Attend

What is Six Sigma?
How to implement it?
What is Voice of the Customer and how to utilize such?
What are the tools and techniques to employ when implementing the DMAIC process?
- Cause and effect Analysis.

Areas Covered in the Session

What is Six Sigma?
- The philosophy
Implementation
- Timetable and infrastructure.
Opportunities
- Customer expectations – VOC, QFD
Employing Data
- Cost of Poor Quality
DMAIC Process

Who Will Benefit

Vice Presidents of Operations
Sales and Marketing
Product Development
Managers
Directors
Supervisors of Purchasing
Materials Management
Production
Process Engineering
Quality Inspection
Order Entry and Contract Administration
Functional activities of Production Schedulers, Quality Inspectors, Buyers, Procurement analysts, Inventory Planners, Materials Control, Customer Service/Order Entry, and Record Administration

Speaker Profile

Michael W. Gozzo, , CPIM, CSCP, CQA is President and Founder of THE TOTAL BUSINESS CONSULTING GROUP, LLC., a firm specializing in counseling and education of all levels of management in the areas of Supply Chain, Lean Manufacturing, Demand Flow Technology, Just-In-Time, Total Quality Control, Manufacturing Systems Implementation, Inventory Control and Production/Operations Management.

Recent involvement with Silicon Valley Leaders in Supply Chain Management, Lean Manufacturing practices and ISO include Cisco, Infineon, Sunrise Telecom, PerkinElmer, Philips Semi-conductor and SanDisk. Mike Gozzo went to Germany to train operational personnel at Lufthansa Air Cargo. He has been associated with Lean practices: pull systems, quick change, 5-S, VMI, cell design and others.

Mike has traveled and worked extensively in Canada, England, Hong Kong, Ireland, Scotland, Germany, Japan, Korea, Mexico, Indonesia, South Africa, Thailand, Bahrain, U.A.E., Qatar, Saudi Arabia, Oman, and Taiwan. He has an Executive Program Master of Business Administration Degree from the University of New Haven, as well as a Bachelor of Science in Finance from the University of Connecticut. He is certified as CPIM & CSCP by the Association of Operations Management (APICS)/Association of Supply Chain Management (ASCM). Is also a Certified Instructor (IDP) for APIC/ASCM, internationally.

Mr. Gozzo is the co-author of "Made in America - The Total Business Concept" and several other books and numerous published articles. He has developed over 50 courses which can be customized for the respective client.