Overview

Difficult conversations are unavoidable in management but when handled well, they can build stronger teams, increase trust, and drive better results.

In this one-hour webinar, you'll learn practical strategies for preparing, delivering, and following up on tough conversations with co-workers and direct reports. We'll explore real-world scenarios, offer language you can use immediately, and focus on balancing empathy with accountability. Whether you're addressing performance issues, team conflicts, or sensitive feedback, you'll leave with tools to navigate these moments with confidence and skill.

Why you should Attend

Handling tough conversations is one of the most critical and challenging parts of being a manager. This webinar will give you the confidence, language, and mindset to approach difficult discussions with clarity and impact. You'll learn how to address sensitive topics without damaging relationships, turn conflict into collaboration, and guide your team through challenges with professionalism and empathy. Strengthen your leadership by mastering this essential skill.

Areas Covered in the Session

• Preparation Techniques: How to plan for difficult conversations to minimize defensiveness and maximize clarity
  
• Conversation Frameworks: Step-by-step approaches for delivering tough messages with empathy, professionalism, and impact
  
• Follow-Up Strategies: How to reinforce agreements, build accountability, and maintain strong working relationships after the conversation
  

Who Will Benefit

• Any