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HRCI

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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, ...more


HSRM Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

Overview

It is generally true that people who have trouble on the job result not from a lack of skill but lack of good communication skills. Learn tips to deal with difficult people, and learn to set limits with assertiveness, not aggressiveness.

Using effective communication is vital to getting along with others. Unfortunately, there are often no commonly understood guidelines of what effective communication is, and many people lack insight about how they really come across.

This presentation offers these skills to understand no fail guidelines to effective communication regardless of how challenging employees, coworkers and clients are.  Learn the keys to positive communication to make sure you are not the difficult one!  

Why you should Attend

Learn how to communicate with tact and finesse, no matter how challenging or difficult someone might be on the job. Gain insight into why people are difficult. Learn the hallmarks of healthy assertive communication, and learn techniques to deal effectively with just about anyone, including difficult people!

Areas Covered in the Session

  • Identify the three types of communication
  • Learn the goals and reasons for difficult behavior
  • Identify positive strategies to deal effectively with difficult people
  • Identify personal rights and corresponding responsibilities
  • Learn to actively listen – and learn the difference between hearing and listening
  • Techniques to diffuse a situation when someone is difficult.

Who Will Benefit

  • Anyone who wants to deal more effectively with others

Speaker Profile

Judith Belmont is a mental health author, trainer and motivational speaker on a variety of personal, emotional and workplace wellness topics. After 40 years of working as a psychotherapist, she now offers mental health coaching via phone and Skype. She has taught Psychology at various colleges, worked in various therapeutic settings, including private practice, and has led many interactive presentations and keynotes to various companies, organizations and conferences.

She is the author of 7 mental health and wellness books and two Emotional Wellness Card Decks with three publishers: WW Norton, New Harbinger and PESI. Her books are in the field of self-help and personal development, with most of them offering therapists and trainers interactive psycho-educational activities to teach clients emotional intelligence and life skills for emotional wellness. Her books offer practical tips and activities to improve life skills such as healthy thinking skills, effective communication, improving empathy, managing stress, developing resilience, avoiding burnout and overcoming adversity.

The activities, handouts and tips in her books reflect the teachings of modern psychological techniques, including the popular orientations of Positive Psychology and Cognitive Behavior Psychology. Judith has an MS in Clinical Psychology from Hahnemann Medical College, and holds a BS in Psychology from University of Pennsylvania. She currently lives in Naples, Fl. Her website is www.belmontwellness.com