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This activity has been approved for
(General) recertification credit hours toward aPHR,
Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
This webinar will help you develop assertive skills to deal with even the most challenging people. Identify the differences between assertive, aggressive and non -assertive communication and learn tips to maintain assertiveness and set limits on people who invadeboundaries or communicate with disrespect.
Using effective communication is vital to getting along with others. Unfortunately, there are often no commonly understood guidelines of what is effective communication, and many people lack insight about how they really come across. This interactive presentation offers the keys to communicating where everyone wins! Participants will learn to differentiate between hearing and listening,and learn tips to deal with difficult people.Deal with conflict to achieve a win- win situation where everyone comes out on top! Understand the reasons behind difficult behavior, and how to make sure the difficult person is not you! Learn tips to promote positivity, gratitude and kindness in the workplace.
Why you should Attend
People can be challenging at times, and this webinar will offer practical tips to cope with even the most difficult person. Learn to communicate assertively with tact and finesse regardless of how difficult someone can be! Appreciate the importance of non-verbal communication and learn tips to convey your thoughts and feelings in a respectful way that respects your rights and the rights of others.
Areas Covered in the Session
- Identify the three main types of communication - Assertive, Non-Assertive and Aggressive
- Learn how to communicate assertively and stand up for your rights no matter how aggressive someone acts
- Become familiar with “I” statements and use them instead of using “You” statements.
- Focus on the importance of the non-verbals of communication
- Use active listening instead of just listening
- Learn how healthy thinking leads to healthy communication
- Identify personal rights and responsibilities
- Learn the four goals and reasons for difficult behavior
- How to identify if you are the difficult one!
- Appreciate the importance of gratitude, empathy and forgiveness
Who Will Benefit
- Anyone wanting to improve their communication skills
Judith Belmont is a mental health author, trainer and motivational speaker on a variety of personal, emotional and workplace wellness topics.
After 40 years of working as a psychotherapist, she now offers mental health coaching via phone and Skype. She has taught Psychology at various colleges, worked in various therapeutic settings, including private practice, and has led many interactive presentations and keynotes to various companies, organizations and conferences.
She is the author of 7 mental health and wellness books and two Emotional Wellness Card Decks with three publishers: WW Norton, New Harbinger and PESI. Her books are in the field of self-help and personal development, with most of them offering therapists and trainers interactive psycho-educational activities to teach clients emotional intelligence and life skills for emotional wellness. Her books offer practical tips and activities to improve life skills such as healthy thinking skills, effective communication, improving empathy, managing stress, developing resilience, avoiding burnout and overcoming adversity.
The activities, handouts and tips in her books reflect the teachings of modern psychological techniques, including the popular orientations of Positive Psychology and Cognitive Behavior Psychology.
Judith has an MS in Clinical Psychology from Hahnemann Medical College, and holds a BS in Psychology from University of Pennsylvania. She currently lives in Naples, Fl. Her website is www.belmontwellness.com