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This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, ...more

HSRM Traininng.com LLC is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.


Some people prefer more direct communication, while others prefer a more indirect approach. Some people’s main focus is on action and results, some on enthusiasm and influence, some more meditating and connection, and some on data and problem-solving. We may judge others for not having the same strengths or communication focus as ourselves, thereby creating false assumptions and division in relationships.

If our primary focus and style are different than others we work or live with, finding ways to bridge communication gaps is key to collaboration and productivity. Understanding and appreciating the different nuances of others can help us adjust our expectations and approach for more cooperation and teamwork.

Why you should Attend

In the multitude of communications in our personal and professional lives, we often find it easier to communicate and negotiate with people with communication styles similar to our own 1-2 dominant styles. We may not be able to connect with people with different communication styles because they have different priorities and a different “lens” of viewing the world than we do. However, we can learn to understand the focus and preferences of differing styles and learn to adjust our communication style so we find common ground and build more productive and harmonious relationships.

Participants dramatically increase their communication IQs by examining their own and others’ communication styles using the Personal Coaching Styles Inventory (PCSI). Similar to the popular DiSC instrument, the Personal Coaching Styles Inventory provides an understanding of the various styles and helps individual contributors, managers, and leaders to leverage and adapt their styles to communicate more effectively with clients, team leads, and colleagues.

Areas Covered in the Session

  • Assess the strengths and limitations of your dominant communication styles
  • Learn to manage relationships with diverse communication styles
  • Understand and maximize communication strengths
  • Upgrade communication skills to mitigate communication limitations
  • Become stronger employees and leaders through knowledge of diverse styles
  • Enhance relationships with clients, and colleagues, and manage up and down with more effectiveness and influence

Who Will Benefit

  • Individual contributors
  • Managers
  • Leaders

Speaker Profile

Suzanne Blake , PCC, is an award-winning International Coach Federation Professional Certified Coach with 23 years of coaching, training, and business consulting experience. With?warmth, humor, and the?latest in coaching and brain?science techniques, Suzanne?helps individuals and groups attain their communication, empowerment, career, and leadership goals.

Suzanne Blake is the Founder and President of Blake Coaching and Training. She has helped hundreds of seasoned and emerging leaders expand their capacity, make decisions, use focused strategic thinking, and build confidence and self-awareness. Her coaching work has been featured on The Today Show, NPR, The New York Times, The Boston Globe, and numerous other media outlets.

A passionate industry leader, she specializes in coaching executives and managers in leadership development, managing individuals and co-located and virtual teams, communication styles effectiveness, work-life balance, presentation skills, emotional intelligence, and time and performance management.?Suzanne has comprehensive experience designing and facilitating training and coaching programs, facilitating team building, and conducting one-on-one Executive Coaching sessions.

Her clients include Verizon, Deloitte, LLC, Amica Insurance, BCBS, EMC/Dell, Synthes Switzerland, eClinicalWorks, Nimbly Wise Ed/Tech Coaching and Training, Core Axis, and numerous small to medium size businesses, and non-profit organizations.

Suzanne is a masterful communicator with a proactive and resourceful approach to helping drive client-oriented coaching services and learning and development programs. She demonstrates a unique ability to quickly zero in on the root causes of problems and identify creative and sustainable solutions.

Suzanne is a featured author in the popular book, 101 Great Ways to Improve Your Life, co-authored with leading experts Jack Canfield, John Gray, Richard Carlson, and Bob Proctor.