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This activity has been approved for
(General) recertification credit hours toward aPHR,
Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Managing conflict is one of the key functional areas of an astute manager and an aspiring leader. If managed correctly conflict can actually spur innovation and creativity, enhance work relations, and provide an atmosphere of open and productive communication.
The goal in any management endeavor should never be to have zero conflict; that's impossible. The goal should be to minimize conflict, and to manage it productively when it occurs.
Why should you Attend
Conflict is a natural part of living. It is no different in our business life than in our personal life. The key is not to strive for zero conflict, that is just unrealistic. The goal should be to manage conflict!
That is the goal of this webinar.
While some conflict may work itself out, most conflict just gets worse and mutates into other negative behaviors that can erode trust, decay morel and tarnish the reputation of the manager in charge.
If you are worried about your reputation of s manger being compromised because of conflict issues in the workplace, this webinar is a must.
Areas Covered in the Session
- The value of an idea in management
- (Problem or opportunity?) Managing conflict is an attitude
- When two employees fight, coaching tools for productivity
- When it's between you and one of your employees
- When it's between you and a peer
- When it's between you and your boss
Who Will Benefit
- Anybody in a position of supervision management or executive leadership, and individuals that may be earmarked for those positions
Biagio Sciacca known to his friends as Bill, was a lifelong resident of Pittston, PA. He is the owner of Intelligent Motivation, Inc. a global consulting and training firm specializing in management and leadership training as well as psychological assessment for hiring and staff development. He is the author of several books relating to goal setting, and his third book, High Octane Leadership, is publishing soon. Now residing in Tamarindo, Costa Rica, he divides his time between his international clients, writing his next book and wandering aimlessly on the beach.