Even the most skilled communicators hate having difficult conversations, but everyone will find themselves facing them at some point in life. Knowing how to handle touchy subjects and come out on top is a learned skill.
Telling someone that their behavior is damaging morale on the team or addressing a lack of professionalism on the job or pointing out poor writing skills to an employee can all be sensitive and off-putting to the person who has to hear the feedback.
Not knowing how the person will respond to these types of corrections is what gives people pause in delivering such critical yet sensitive assessments. Especially if the person is known to respond unkindly to negative feedback. Anger, resentment, defensiveness, sarcasm and so many other destructive responses make it hard to have difficult conversations.
Nonetheless, we may find ourselves in the unenviable position to have them, and we feel anxiety rise within us. In this session, participants will hear how to create safety in hard conversations, increase their skill level, and find just the right words to set a more receptive tone. By the end of the session, participants should be able to have difficult conversations with more confidence and better results.
Providing negative feedback, delivering bad news, correcting poor performance and bad behavior are just a few examples of difficult matters that sometimes have to be addressed. Those in leadership have to know how to have these conversations as a requirement of the position.
But even those who aren't in leadership positions can benefit from knowing how to have a productive conversation when the stakes are high and patience is low. Not knowing can lead to unproductive interactions and make the situation messy and complicated. This training will help hone those skills and quite possibly save relationships.