Most of us want to avoid conflicts but they are a part of life. We won’t always agree with others, but their viewpoint may add value to mine - at the very least, it’s worth listening to. Conflicts will arise so rather then trying to avoid them, we need to learn to manage them. In this webinar, you will explore how conflict, if management well, can result in better decisions and outcomes. You will learn about conflict management styles, gain insight into your “go to” style and how to adapt your approach to move beyond conflict to collaboration.
Why you should Attend
Conflict is a part of life. To be successful in your career, you need the skills to navigate difficult situations and manage conflicts. Otherwise, your work relationships will suffer, and you will miss opportunities to make a positive contribution and increase your skills.
Areas Covered in the Session
- Understand why conflict happens
- Learn principles and steps of interest-based conflict management
- Explore four styles of conflict management and strategies to collaborate with each style
- Learn the language of collaboration
- Identify your “hot buttons” and explore strategies to react more appropriately
Who Will Benefit
Paula Connolly, Trainer for Mackay Byrne Group, has over 25 years of experience in professional development training. She has a Bachelor of Business Administration degree from Acadia University and Certificates in Adult Education and Professional Courseware Design, Emotional Intelligence and Personality Dimensions. Paula presents classroom and webinar seminars to help participants improve their communication, leadership and productivity skills.
Paula has a dynamic speaking style and engages her audience while sharing insights and tools that participants can use when they return to their office. She has presented productivity and time management seminars to many clients including the Ministry of Community and Social Services, Health Canada, Public Service and Procurement Canada, Financial Services Commission of Ontario, Associations, Ontario Chartered Professional Accountants and the Canada School of Public Service.
Mackay Byrne Group is a Canadian based training company with over 30 outstanding professional development programs. www.mbg.ca.