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Webinar Price Details


Invest in your performance management  skills and your team's success.

Dealing with underperforming employees can be a stressful and complex situation. Taking a class specifically designed for this topic can equip you with the knowledge and tools to navigate these challenges effectively. By learning proven strategies, you'll gain the confidence to address performance issues constructively, while also fostering a more positive and productive work environment. Additionally, using the correct documentation method can avoid misunderstanding and costly legal issues in the future.

This investment can benefit both you and your team. Not only will you gain valuable skills for your own career development, but you'll also be better equipped to support your employees, potentially leading to improved performance, increased morale, and reduced turnover. This can ultimately translate to a stronger, more successful team.

Why you should Attend

  • Understanding the Situation: We'll begin by exploring the potential causes of underperformance, from skill gaps and lack of motivation to personal struggles and unclear expectations
  • Building Rapport & Trust: Establishing open communication and building trust is crucial. You'll learn effective communication techniques to have productive conversations that uncover the root of the issue
  • Setting SMART Goals & Expectations: We'll dive into setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals to provide clear direction and track progress
  • Developing a Performance Improvement Plan (PIP): If coaching or a new role is not working, learn how to create a structured and personalized PIP that outlines specific actions, resources, and timelines for improvement
  • Providing Effective Feedback & Coaching: Discover constructive feedback techniques that engage and guide employees towards success. We'll also explore the latest coaching strategies to empower them to overcome challenges
  • Appropriate Documentation: You will be provided with legally appropriate templates to help you document the employee's performance, as well as follow-up letters encouraging the employee’s change in behaviors and noting progress
  • Navigating Difficult Conversations: Addressing performance issues directly can be uncomfortable. You'll learn easy to apply communication frameworks for handling difficult conversations with clarity and empathy, as well as how to work with your HR to formally indicate it is time for the employee to leave the company or position
  • Supporting Employee Growth: We'll explore training and development opportunities to equip employees with the skills they need to excel

Areas Covered in the Session

  • Proactively address underperformance in a way that benefits both the employee and the organization
  • Learn to pinpoint the cause of the under-performance and create sustainable action plans
  • Create SMART Goals and PIP plans to assure clear communication and monitor employee progress 
  • Customize how you motivate and support employees to reach their full potential
  • Be more prepared to deliver both positive and formative feedback in an ego-preserving manner
  • Review the employee PIP (Personal Plan for Improvement) process and proper documentation through out the employee coaching plan, leading up to termination, if necessary
  • Build stronger relationships with your team based on trust and mutual respect
  • Create a positive and productive work environment for those around you

Who Will Benefit

  • Executives
  • Managers
  • supervisors
  • HR Professionals
  • Performance Management
  •  Motivational Skills

Speaker Profile

Suzanne Blake , PCC, is an award-winning International Coach Federation Professional Certified Coach with 23 years of coaching, training, and business consulting experience. With?warmth, humor, and the?latest in coaching and brain?science techniques, Suzanne?helps individuals and groups attain their communication, empowerment, career, and leadership goals.

Suzanne Blake is the Founder and President of Blake Coaching and Training. She has helped hundreds of seasoned and emerging leaders expand their capacity, make decisions, use focused strategic thinking, and build confidence and self-awareness. Her coaching work has been featured on The Today Show, NPR, The New York Times, The Boston Globe, and numerous other media outlets.

A passionate industry leader, she specializes in coaching executives and managers in leadership development, managing individuals and co-located and virtual teams, communication styles effectiveness, work-life balance, presentation skills, emotional intelligence, and time and performance management.?Suzanne has comprehensive experience designing and facilitating training and coaching programs, facilitating team building, and conducting one-on-one Executive Coaching sessions.

Her clients include Verizon, Deloitte, LLC, Amica Insurance, BCBS, EMC/Dell, Synthes Switzerland, eClinicalWorks, Nimbly Wise Ed/Tech Coaching and Training, Core Axis, and numerous small to medium size businesses, and non-profit organizations.

Suzanne is a masterful communicator with a proactive and resourceful approach to helping drive client-oriented coaching services and learning and development programs. She demonstrates a unique ability to quickly zero in on the root causes of problems and identify creative and sustainable solutions.

Suzanne is a featured author in the popular book, 101 Great Ways to Improve Your Life, co-authored with leading experts Jack Canfield, John Gray, Richard Carlson, and Bob Proctor.