Overview

Invest in your performance management  skills and your team’s success

Dealing with underperforming employees can be a stressful and complex situation. Taking a class specifically designed for this topic can equip you with the knowledge and tools to navigate these challenges effectively. By learning proven strategies, you'll gain the confidence to address performance issues constructively, while also fostering a more positive and productive work environment. Additionally, using the correct documentation method can avoid misunderstanding and costly legal issues in the future. 

This investment can benefit both you and your team. Not only will you gain valuable skills for your own career development, but you'll also be better equipped to support your employees, potentially leading to improved performance, increased morale, and reduced turnover. This can ultimately translate to a stronger, more successful team.

Why you should Attend

• Understanding the Situation: We'll begin by exploring the potential causes of underperformance, from skill gaps and lack of motivation to personal struggles and unclear expectations.
• Building Rapport & Trust: Establishing open communication and building trust is crucial. You'll learn effective communication techniques to have productive conversations that uncover the root of the issue.
• Setting SMART Goals & Expectations: We'll dive into setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals to provide clear direction and track progress.
• Developing a Performance Improvement Plan (PIP): If coaching or a new role is not working, learn how to create a structured and personalized PIP that outlines specific actions, resources, and timelines for improvement.
• Providing Effective Feedback & Coaching: Discover constructive feedback techniques that engage and guide employees towards success. We'll also explore the latest coaching strategies to empower them to overcome challenges.
• Appropriate Documentation: You will be provided with legally appropriate templates to help you document the employee’s performance, as well as follow-up letters encouraging the employee’s change in behaviors and noting progress.
• Navigating Difficult Conversations: Addressing performance issues directly can be uncomfortable. You'll learn easy to apply communication frameworks for handling difficult conversations with clarity and empathy, as well as how to work with your HR to formally indicate it is time for the employee to leave the company or position. 
• Supporting Employee Growth: We'll explore training and development opportunities to equip employees with the skills they need to excel.
  

Areas Covered in the Session

By the end of this course, you'll be equipped with the knowledge and tools to:

• Proactively address underperformance in a way that benefits both the employee and the organization.
• Learn to pinpoint the cause of the under-performance and create sustainable action plans
• Create SMART Goals and PIP plans to assure clear communication and monitor employee progress 
• Customize how you motivate and support employees to reach their full potential.
• Be more prepared to deliver both positive and formative feedback in an ego-preserving manner. 
• Review the employee PIP (Personal Plan for Improvement) process and proper documentation through out the employee coaching plan, leading up to termination, if necessary. 
• Build stronger relationships with your team based on trust and mutual respect.
• Create a positive and productive work environment for those around you. 

Who Will Benefit

• Executives, managers, supervisors and HR professionals with under-performing or unmotivated employees who could benefit from enhanced goal setting, performance management and motivational skills.