Overview
This session breaks down the golden rules of standout communication in group settings. Tailored for today's fast-paced, visibility-driven environments, it covers the essentials of being heard, staying relevant, and contributing with clarity - whether you’re in the room or on Zoom.
You'll learn practical strategies to position yourself as someone worth listening to - without overpowering the space or overthinking every word.
Why you should Attend
- Are you blending into the background during key discussions?
- Struggling to find the right moment-or the right words-to speak up?
- Worrying youre being too quiet or talking too much?
- Feeling unclear about what "good" group communication actually looks like?
This is your practical playbook
- Learn what great group communicators do differently in 2025
- Master the strategies to speak with impact-not just intention
- Avoid the silent mistakes that dilute your message or credibility
Say less. Mean more. Lead smarter.
Areas Covered in the Session
- The "Invisible Risks" of Poor Group Communication
- Golden Rule #1: Add Value, Not Volume
- Golden Rule #2: Think Fast, Speak Smart
- Golden Rule #3: Stay Concise Without Sounding Harsh
- Golden Rule #4: Challenge Ideas, Not People
- Golden Rule #5: Know When to Lead-and When to Listen
- Bonus: Group Dynamics for Virtual vs. In-Person Settings
- Practice Scenarios & Frameworks for Real-Life Application
Who Will Benefit
- Graduates, Jobseekers & Early-Career Professionals
- Professionals in Interview Panels or Team-Based Roles
- Individuals Looking to Boost Confidence in Verbal Expression
- Career Changers & Those Re-entering the Workforce
- Leadership Trainees & Future Managers
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Instructor
Serena Ittoo