Overview
As a leader, tough conversations come with the territory. This session helps you manage conflict and feedback with clarity, empathy, and confidence so you can lead with integrity and accountability.
Why you should Attend
Avoiding difficult conversations? Afraid of damaging relationships or team morale? Learn proven scripts and emotional intelligence techniques to navigate these moments with grace.
Areas Covered in the Session
- Identifying root issues before initiating a conversation
- Using the SBI (Situation-Behavior-Impact) model effectively
- Emotionally intelligent phrasing and active listening
- Knowing when to set boundaries and when to build bridges
- Post-conversation strategies for accountability and alignment
Who Will Benefit
- People Managers
- Frontline Supervisors
- Department Heads
- Team Leads
Speaker Profile
Marie C. Zoutomou-Quintanilla is a TEDx speaker, award-winning sales leader, and founder of Seek Coaching LLC. With over 15 years in sales, leadership, and coaching, Marie has empowered businesses and professionals to achieve sustainable growth through strategic leadership and workforce engagement. As a breast cancer survivor and motivational speaker, she brings a unique perspective on resilience, mindset, and personal transformation. She has worked with Fortune 500 companies, spoken at national conferences, and has been featured in NFL commercials, news stations, and magazines.
Instructor
Marie C. Zoutomou-Quintanilla