Creative Problem-Solving Using AI + Tech

This 90-minute session explores how to enhance your creative problem-solving using AI and practical tech tools. You’ll learn simple frameworks for identifying root causes, generating ideas, and testing solutions-supported by tools like AI chatbots, mind-mapping software, and collaborative apps. The focus is on real-world application: whether you’re solving a team issue, planning a project, or navigating workplace challenges, you’ll leave with fresh techniques and tools you can use immediately.

Why you should Attend

Still using the same old methods to tackle new challenges? You might be missing opportunities for innovation, clarity, and speed. Many people think AI is only for data scientists-but tools like ChatGPT, Microsoft Copilot, and online whiteboards are designed for everyday users too. This session will help you stop relying on gut instinct alone and start solving problems with the help of smart, accessible technology.

Areas Covered in the Session

What is creative problem-solving-and why it matters now more than ever
Using AI (like ChatGPT or Microsoft Copilot) to brainstorm, analyse, and plan
Digital whiteboards and collaboration tools to map ideas visually
Frameworks to structure thinking: 5 Whys, SCAMPER, Mind Maps, and Reverse Thinking
Asking better questions: prompt engineering basics for better AI results
Combining human judgment with AI suggestions
Real-world examples of tech-supported problem-solving
Tips for avoiding over-reliance on AI and keeping the creative spark alive
How to use these tools even if you're not "techy"
Creating your own tech-enabled problem-solving toolkit

Who Will Benefit

Team Leaders, Managers, and Decision-makers
Trainers, Facilitators, and Educators
HR and operations Professionals Facing workplace Challenges
Admin and support staff looking for efficient ways to resolve issues
Project leads and coordinators
Professionals exploring AI for Practical Everyday use
Anyone seeking fresh ways to think, plan, and solve

Speaker Profile

Terry Winship is the lead trainer for ISC. Terry Winship is a professional with extensive experience specializing in training Microsoft Office, Social Media Apps and Soft-skills components like presentation skills, public speaking, and Instructional skills. With extensive international experience in technical training across Belgium, Switzerland, Sweden, Ireland, UK, and China, Terry is an expert in delivering bespoke training, consulting, and technical consulting. She also writes technical manuals for Oxford University Press.

Terry Winship is the Presentation Skills & MS Office Expert

With a strong foundation in business and a passion for empowering individuals and organizations, Terry is a dynamic speaker and educator with a mission to enhance presentation skills and MS Office proficiency.

Bachelor of Commerce Graduate: Terry holds a Bachelor of Commerce degree, providing a solid understanding of business principles that underpin effective communication and productivity.

Microsoft Certified Trainer: As a Microsoft Certified Trainer, Terry brings a wealth of expertise in Microsoft Office applications, making complex software accessible to all.

MCT Regional Lead 2024: In recognition of her exceptional leadership, Terry has been appointed as a Microsoft Certified Trainer (MCT) Regional Lead for 2024, showcasing her commitment to professional development in the Microsoft community.

Instructional Skills Certification: She is an approved provider for Instructional Skills Certification, ensuring high-quality training experiences that foster learning and growth.

TEDx Coach: As a TEDx coach, she guides individuals in crafting and delivering impactful presentations, helping them share their ideas on global platforms.

PechaKucha City Organizer: she actively contributes to the creative community as a PechaKucha City organizer, fostering concise and engaging storytelling through visual presentations.

Toastmasters Area Director: In her role as Toastmasters Area Director, she plays a pivotal role in nurturing public speaking and leadership skills in others.

With a proven track record in education, Terry is dedicated to equipping others with the tools and confidence they need to excel in presentations and harness the full potential of Microsoft Office. Get ready to elevate your skills and communication with her as your guide.