Overview
Managers, supervisors, and team leaders encounter conflict every day. Unresolved employee conflict is costly and distracting. When supervisors feel confident managing conflict, teamwork is more efficient, employee retention is higher, cooperation increases, and everyone can focus on the work at hand.
Managing conflict is a critical competency for every leader and employee. There are high financial and emotional costs when people avoid resolving conflict. Many people choose simply to ignore conflict and hope it goes away, often using the logic that workplace conflict is simply a part of the job or that it’s not my job to resolve it. Conflict is an essential part of the workplace especially when there is a need to be innovative and creative, when deadlines are tight, and when there is a high priority to deliver promised outcomes. But while conflict is an integral part of the workplace, ignoring it is the worst way to handle it.
Learn to surface issues within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical.
Why you should Attend
Effective conflict management is an essential skill for every leader and aspiring leader. When harnessed productively, conflict can be a force to build both company culture and competitive advantage.
Conflicts can be tricky. Added pressures, deadlines and expectations may turn disagreements into shouting matches. And sometimes, there’s no clear solution. But in the end, we all share a workplace, a mission, and an objective. So, the more employees can understand how to get along in sometimes-frantic, sometimes-confusing, sometimes-frustrating times, the better off everyone is.
Areas Covered in the Session
- Understand the sources of workplace conflict
- Learn the 5 different styles and approaches to conflict resolution
- How to choose the appropriate approach to conflict resolution
- How to productively navigate, resolve, and learn from conflicts
- How to identify healthy conflict within the organization
- “Getting to Yes” – separate positions from interests and needs
- The principals of mutual gains conflict resolution
- Learn your “BATNA” – Best Alternative to a Negotiated Agreement
- Best practices for effective communication and active listening during conflict resolution
Who Will Benefit
- HR Professionals
- Managers
- Supervisors
- Business Owners
Speaker Profile
Steven G. Meilleur, Ph.D., SPHR – is President, CEO – PRAXIS Management Solutions, LLC, a New Mexico-based management consulting firm specializing in human resources, employee relations, leadership, training & organizational development, organizational research and assessment, strategic & operational planning, and non-profit organization management and governance. Dr. Meilleur has more than 40 years of management and executive-level experience in human resources, risk management, and organizational management in the private non-profit public, and private for-profit sectors.
Dr. Meilleur also serves as Senior Vice-President and Risk Services Consultant for Human Resources and Employment with Poms & Associates, a national risk services and insurance brokerage firm. His previous work experience includes public, private, and nonprofit organizations, in executive and management capacities.
He is also on the faculty of the UNM School of Public Administration in the graduate program, teaching in the areas of human resource management, nonprofit organization management, leadership, dispute resolution, organizational change, and human resource development. He has spoken at numerous conferences and workshops across the country, and is a published author in the areas of human resources, marketing, leadership and management development, organizational change and innovation, non-profit organization management, and board development.
Dr. Meilleur received a BA in English Literature and Education from Bucknell University, an Executive MBA from the University of New Mexico's Anderson Graduate School of Management, and his Ph.D. in Leadership and Organizational Learning from UNM. He received his certification as a Senior Professional in Human Resources (SPHR) by the Society for Human Resource Management in 1995.
Instructor
Steven G. Meilleur