Overview

Did you hear what I meant to say? Experts say that 70% of what is said is misinterpreted and changed by the person on the receiving end, making it very important to know how to communicate clearly, concisely, and effectively.

Communication is everything and it supports success when understood fully, including what to focus on and utilize in conversations. In this program, participants learn the differences between listening and hearing, how to use language to influence positive change, and how to cause a wide range of effects with new tools. They learn how to make accountable requests and agreements, how to recognize when and how trust is broken and what to do to mend it, how to transform frustrations, and leverage encouragement strategies. Combined, this leads to improved teamwork, morale, and trust.

Why you should Attend

Most people don’t realize when they are thinking or speaking in ways that demoralize, confuse, or offend. You may be one of them and would like to gain awareness and strategies for noticing and transforming your communications to create more positive and encouraging relationships and effects. You may have people in your life and work who need this. You are important to those you lead and those connected to you. If you suspect that improving your communication skills or that of others, by learning new concepts and tools, and gaining confidence in applying them, you will improve relationships and results, this program is for you.

Areas Covered in the Session

• Reading and Responding to Verbal and Non-Verbal Cues
• Behaviors That Build Trust and How to Strengthen Them
• Reasons and Guidelines for Speaking
• Flexible Listening
• Entrainment and Empathy
• Giving and Receiving Feedback
• Encouragement Strategies
  

Who Will Benefit

• Anyone committed to understand and acquire greater awareness and a larger repertoire of responses when communicating 
  with others or helping those they lead to learn the same
• Anyone concerned with the mental wellness and high functioning of people at every age and in every setting
• Anyone committed to find fulfillment and effectiveness in creating successful, productive, and joyful teams
• Anyone challenged with poor behavior in adults or children, in every setting, and who wants an effective solution that 
  preserves the dignity of all involved while improving relationships, maturity in all parties
• Those who want to learn specific systemic shifts needed in thought and behaviors so that effective support of people is 
  made clear, easy to implement, and sustainable over time
• Those who want people to manage themselves and focus on the internal rewards possible when they take responsibility so 
  no one needs to motivate, police, or manage them
• Anyone committed to create consciously from what is most meaningful, successful, and aligned with mission and values that 
  lead to laser focus, clear communication, and self-motivation
• Anyone who recognizes the harmful effects of gossip and is determined to change this toxic behavior
• Those who want effective communication and concepts and tools for creating trust and teamwork
• Those who want to build healthy interpersonal skills so discouragement, struggles, and stress are reduced
• VP and C-Suite Executives, Directors (in, but not limited to, Operations, HR, Agile or Digital Transformation)
• Leaders in Corporate, Education, Government, Non-Profit, where development of people is priority
• Mental Health and Wellness Practitioners
• Those Involved in Mergers and Acquisitions