Overview
Learn the various steps on the Road to Loyalty. These steps create a path on how to hire service stars and forge them into a supportive, motivated, and skilled service team.
You will learn how to identify the strengths of each team member and put together a mutually supportive service team.
Why you should Attend
As in almost all other things, leadership is what makes the difference. You can hire great service stars, but forging a superb service team takes a special type of leadership: visionary, inspiring, goal-oriented, motivating, and uplifting.
Attending this workshop will give you many ideas on how to build a truly effective, mutually supportive, and energized service team where all members and service systems work together to win the loyalty of your customers. Highly recommend attending or viewing the Customers Only Want Two Things webinar before watching this webinar.
Areas Covered in the Session
The ten Mile Markers on the Road to Loyalty are:
- Create a Compelling Service Vision
- Hire Service Stars and how to do great interviews to find the
- Know your people and have them create a contribution statement
- Build Service Teams
- Find out what your customers want
- Motivate and reward your staff
- Train and Reinforce learning continually
- Measure customer and staff loyalty and make adjustments
- Create Customer Loyalty Systems
- Resolve customer complaints quickly and generously
Who Will Benefit
- Current managers at all levels
- Emerging leaders you want to prepare for promotion
- Anyone who leads a service staff or team
- Senior executives
Speaker Profile
Kevin R. Miller is a president and founder of an international consulting company, Visionbound International. Kevin brings a dynamic style along with a vast array of experience, having served nearly 20 years as an educator, trainer, author, consultant and leader in healthcare, educational, military and church settings.
He and his team facilitate workshops and courses in dozens of subject areas, ranging from leadership and winning customer loyalty to strategic planning and effective communication. Kevin earned a degree in business management from Brigham Young University and three graduate degrees in adult and continuing education, secondary education and Strategy and Operations.
Kevin is a retired active-duty Army officer and has lived extensively in Asia and Europe. He and his wife Denise enjoy traveling and his work has taken them to Greece, Italy, Spain, Japan, the Philippines, Europe, China, India, Oman, Dubai and many other places. They enjoy time with their four adult children and six grandchildren and live in Springville, Utah.
Instructor
Kevin R. Miller