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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

Overview

This webinar focuses on enhancing active listening skills, essential for leadership, sales, and customer service roles. Participants will learn techniques to improve their listening, foster effective communication, and build stronger relationships with clients and team members. By mastering active listening, they will be better equipped to interpret feedback accurately, foster trust, and resolve conflicts more efficiently.

Why you should Attend

If you're not actively listening, you’re risking your career, your relationships, and your professional reputation. Miscommunication, customer churn, and leadership failures can all stem from poor listening skills. The cost of not improving these skills could be steep-missed opportunities, lost clients, unresolved conflicts, or stalled career growth. Can you afford to ignore this? By attending this webinar, you’ll learn how to protect yourself from these risks and gain the tools you need to thrive in your professional role.

Areas Covered in the Session

• What is Active Listening?
  • Understanding the difference between hearing and active listening
  • The impact of active listening on communication and relationships
• Barriers to Listening:
  • Identifying emotional, environmental, and cognitive barriers
  • Recognizing how multitasking, biases, and assumptions hinder effective listening
• Active Listening Techniques:
  • Reflecting emotions and statements for deeper understanding
  • Paraphrasing to ensure clarity
  • Summarizing to confirm key points
  • Using silence and open-ended questions to encourage dialogue
• Listening in Different Contexts:
  • How to apply active listening in leadership, customer service, and sales settings
  • Adapting listening strategies for virtual and in-person communication

Who Will Benefit

• Leaders and Managers: Those who need to Understand Team Member's Feedback, Resolve Conflicts, and Inspire Action
• Customer Service Representatives: Individuals who Interact Directly with Customers and need to Resolve Concerns while Maintaining a Professional Demeanor
• Sales Professionals: People who need to Understand Client needs and Objections to close Deals Effectively
• HR Professionals: Those involved in Recruiting, Interviewing, or Resolving Internal Conflicts
• Team Members in Collaborative Roles: Anyone Involved in Team Collaboration who wants to Build Stronger, more Communicative Relationships