Active Listening

This session delves into the art of active listening, emphasizing its role in effective communication and relationship-building. Participants will learn techniques to improve their listening skills, understand the underlying messages in conversations, and respond more thoughtfully. The course also covers the barriers to active listening and how to overcome them.

Why you should Attend

Are you often misunderstood, or do you find it hard to connect with others during conversations? This course will teach you how to listen actively, ensuring that your communication is clear and effective. Learn how to create meaningful connections by truly understanding what others are saying.

Areas Covered in the Session

Understanding the principles of active listening
Techniques for enhancing your listening skills
Recognizing and overcoming barriers to effective listening
The role of empathy in active listening
Applying active listening in professional and personal settings

Who Will Benefit

HR Professionals
Managers
Team Leaders
Customer Service Representatives

Speaker Profile

Maria Garaitonandia specializes in global leadership development training and coaching. She has over twenty years of experience working with clients in both the US and Latin America at all levels and across many industries. Maria offers clients solutions in leadership competencies, including intercultural and global team management, effective communication, and coaching.

Maria has worked extensively in Latin America facilitating courses such as Service Excellence, Coaching and Feedback, Presentation Skills, Effective Communication, Time Management, Negotiation and Teambuilding. She specializes in Leadership Skills development programs which combine learning, case practice and coaching for quantifiable results for her clients. She coaches senior leaders seeking to improve motivation and synergy within their teams. She has experience in various industries including Telecommunications, Banking, Mining, Manufacturing and Pharmaceuticals.

Maria is also an adjunct professor at AGM University in Orlando, teaching Effective Communication. She was also a professor at Monterrey Tec University, Cuernavaca Campus in Mexico for nine years, teaching among other things, Intercultural Communication, Doing Business in the Global Marketplace.

Maria holds a B.A. in International Relations and a certificate in Latin American Studies from St. Joseph's University in Philadelphia and a M.S. in Management and Organizational Development from Alliant International University in Mexico City.