Overview

Learn the different types of listening and how to know which type of listening is best for each situation. When emotion is low, listening to understand is sufficient. When emotion is high, we must listen until the other person feels understood and that requires empathic listening. Listening without your autobiography getting in the way. This workshop provides skills and ideas for being a truly empathic listener, which not only improves relationships but results in better problem-solving.

Why you should Attend

We often learn about how to communicate and speak clearly, but not the skills of being a great listener. Listening is the foundation for gaining trust and understanding the needs and skills and concerns of individuals and teams.

In this workshop, you will learn how to be a truly empathic listener and also what type of listening is required for different situations. The workbook provides ideas on how to be a better listener.

Areas Covered in the Session

• How to be a truly effective listener
• How to identify which type of listening is needed for different situations
• The danger of autobiographical listening and how to listen within the other person’s frame of reference
• How to be a truly empathic listener 

Who Will Benefit

• Basically, everyone because we all are involved in listening almost every day. Current managers at all levels will especially benefit because being a great listener builds trust and improves the quality of any project
• Emerging leaders you want to prepare for promotion
• All staff so they can know how to be great listeners
• Senior executives