Dr. Jo Anne Schneider is an applied social scientist with over 30 years experience working with government, organizations, businesses and communities to develop innovative, evidence based model programs, policies, evaluations, continuous process improvement systems, and research on a wide range of community development and improvement, intergroup relations, education, workforce development, employment, human services, housing, and health topics.
Her expertise in disability combines research, policy analysis, development of model programs/policies, and consulting with colleges/universities, agencies, businesses and government. She has worked on disability issues since 2008, including projects for Source America, DDA/DORS, a legislatively mandated evaluation for MSDE, serving as a Commissioner for Baltimore County Commission on Disabilities, and various organizational consulting projects. She is also International Code Council (ICC) Certified Accessibility Inspector/Plans Examiner.
This webinar will focus on customer service in two kinds of organizations:
The session begins with a discussion of the broad range of disabilities found in the workplace and an outline of legal protections for people with disabilities.