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Michelle Coussens

Owner, Plan B Consulting

Michelle Coussens is a frequently sought out speaker for numerous types of organizations who is resourceful, resilient, and relentless with demonstrated success in building new programs, driving short-term efficiencies, and improving long-term effectiveness all through innovation, rigor, and courageous leadership. She has experience with a variety of industries, as well as in consulting, education, and not-for-profit organizations.

For over fifteen years, Ms. Coussens has owned and operated Plan B Consulting. Services span speaking, training, and organizational assistance in preparing strategic and business plans, project management, leadership, operational excellence, ethics, diversity and inclusion, and other related topics. In addition, she facilitates business meetings and retreats and conducts market analysis and competitive intelligence for various types of entrepreneurs and organizations worldwide.

Since 2005, she has developed and taught courses for NeighborWorks® America, which provides funding and technical assistance to community development entities nationwide, including courses on strategic and business planning, organizational effectiveness, operational efficiency, and critical thinking for better results. She has also served as a consultant to numerous community development organizations both within and outside the NeighborWorks network.

Michelle is on the faculty of the American Management Association where she teaches numerous different strategic planning, management, and analytical seminars to business professionals around the world and is also on the business faculty at College of DuPage. In addition, she develops and leads business education webinars for Premier Learning Solutions, BusinessWatch Network, HR Morning, and Progressive Women’s Leadership, as well as classes and webinars for attorneys and insurance professionals through the Real Estate Institute. To date, she has published more than 200 monthly issues of her newsletter, Planning Possibilities, which is currently distributed worldwide to over 4,500 personal clients and contacts.

Previously, Michelle was the founding Dean of the School of Business at Kendall College, building and overseeing new programs and infrastructure. She also worked in a variety of strategic and operational roles at the Federal Reserve Bank of Chicago for 9 years and for CNA Financial for 15 years.

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