Overview

Truly listening to your customers and prospects is a superpower. This webinar will teach you how to move beyond simply hearing to genuinely understanding and empathizing. Discover the techniques of active listening, learn to identify unspoken needs, and build deeper connections that lead to increased sales. We'll explore practical strategies and real-world scenarios to help you transform your communication skills and become a master listener."

Why you should Attend

Fear of miscommunication and the doubt that you're effectively connecting with prospects can sabotage your sales efforts. Are missing crucial cues in your sales conversations? Are you worried that you're not truly understanding your customers' needs? Stop relying on assumptions and start mastering the art of active listening. 

Areas Covered in the Session

• Defining active listening and its components
  
• Clearly define active listening and its key elements (e.g., paying attention, paraphrasing, reflecting)
  
• Explain the distinction between passive hearing and active engagement
  
• Highlight the advantages of active listening in building rapport and closing deals
  
• Identifying common listening barriers
  
• Recognize  Non-verbal cues (eye contact, body language)
  
• Provide practical tips for using non-verbal and verbal cues to demonstrate active listening
  
• Learn to use paraphrasing, clarifying questions, reflecting emotions
  
• Explain how to identify subtle cues and uncover underlying needs
  

Who Will Benefit

• Newly Promoted Sales Managers