Overview

It is generally true that people who have trouble on the job result not from a lack of skill but lack of good communication skills.

Learn tips to deal with difficult people, and learn to set limits with assertiveness, not aggressiveness.

Using effective communication is vital to getting along with others. Unfortunately, there are often no commonly understood guidelines of what effective communication is, and many people lack insight about how they really come across.

This presentation offers these skills to understand no fail guidelines to effective communication regardless of how challenging employees, coworkers and clients are.  Learn the keys to positive communication to make sure you are not the difficult one

Why you should Attend

Learn how to communicate with tact and finesse, no matter how challenging or difficult someone might be on the job. Gain insight into why people are difficult. Learn the hallmarks of healthy assertive communication, and learn techniques to deal effectively with just about anyone, including difficult people!

Areas Covered in the Session

• Identify the three types of communication
• Learn the goals and reasons for difficult behavior
• Identify positive strategies to deal effectively with difficult people
• Identify personal rights and corresponding responsibilities
• Learn to actively listen - and learn the difference between hearing and listening
• Techniques to diffuse a situation when someone is difficult.

Who Will Benefit

• Anyone who wants to deal more effectively with others