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HRCI

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, ...more


HSRM Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program. ?
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

Overview

Emotionally intelligent people are self-aware and are alert to the verbal and non-verbal signals of others, ensuring that their communication skills and ability to build relationships are more effective. 

Emotional intelligence is a general set of skills that can be applied to anyone and any environment. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations. It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ.

In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill. The Emotional Intelligence course presented here aims to familiarize you with EI. So this course is an introduction to the field.

Why should you Attend

This webinar will help you identify the practical steps you can take to recognize the 12 signs of emotional intelligence and help you to develop your emotional intelligence. This EI course can pay huge dividends especially in situations where your teams are under stress due to deadlines, demanding clients or intense and unproductive meetings.

Areas Covered in the Session

  • Introduction to Emotional Intelligence
    • What is Emotional Intelligence and why should it matter?
    • Recognize behaviors associated with emotional intelligence
    • The 12 signs of being emotionally intelligent
  • Self-Awareness
    • What is emotion? and How does "Emotional Hijacking" take place
  • Self-Management
    • How to take advantage of the power of optimism?
    • How to manage your anger effectively?
  • Self-Motivation - How to motivate yourself?
  • Empathy - How to have empathic communication with others
  • Social Awareness
    • How to have effective group interactions
    • How to listen positively

Who Will Benefit

  • Anyone who wants to maximize their business relationships for continued success by increasing their self awareness and emotional management through emotional intelligence skills

Speaker Profile

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. She has a background in human resources, as well as in instructional design. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.