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A culture change premise is relationship is foundational to transforming culture. The institutional model shuns friendships when in fact there are obvious benefits to promoting relationship/friendship between staff members, between residents and between staff and residents.  Only in relationship can one truly be known which leads to both connectedness and good care. Research shows that building relationships contributes to recruitment and decreased turnover; in other words, saved money and a lot less stress for everyone.  

Why you should Attend

We are calling it out, of course staff team members will become friends with some residents and vice versa. This is normal. This is what people do. Homes committed to changing institutional culture promote building relationships throughout the culture and it has reaped many benefits. Dispel the myths and learn lots of meaningful ways to promote friendship and relationship.

Areas Covered in the Session

  • No one wants to live in a traditional, institution
  • Relationship helps people to be well known, everyone wants to be well known
  • An old myth in health care is to shun relationships
  • Humans inevitably create relationship and should be encouraged to
  • Learn culture change practices that promote friendship and relationship
  • Learn research results linking relationship to retention

Who Will Benefit

  • All Professionals
  • Social Workers
  • Activity Professionals
  • Recreation Therapists
  • Administrators
  • Mental health professionals
  • Nursing Team Members

Speaker Profile

Carmen Bowman is a consultant, trainer, author and owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into educator. Carmen has been speaking for 2 decades now and loves to encourage others in their journey of public speaking. Carmen was a Colorado state surveyor for nine years, a policy analyst with CMS Central Office where she taught the national Basic Surveyor Course and was the first certified activity professional to be a surveyor. As a contractor to CMS, Carmen co-developed the Artifacts of Culture Change measurement tool, authored the background papers for and facilitated both Creating Home national symposiums.

She facilitated the Pioneer Network (PN) Task Forces that developed the new Dining Practice Standards and subsequent Toolkit. Carmen serves on the PN Policy Committee which meets quarterly with CMS Division of Nursing homes. She has a Master's degree in Healthcare Systems, a Bachelor's in Social Work and German, is a Certified Eden Associate and Eden Mentor, Certified Validation Worker, Group Practitioner and Presenter. Carmen co-founded the Colorado Culture Change Coalition, and with Action Pact has authored eight culture change workbooks plus hosts a monthly web culture change talk show called Conversations with Carmen. Carmen is passionate about teaching people how to “be your own surveyor” and how culture change practices are the answer to both compliance and QAPI.

"Carmen has been speaking for 2 decades now and loves to encourage others in their journey of public speaking"