The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
(General) recertification credit hours toward aPHR,
Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.
1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.
Managing Difficult People and Dealing with Conflict in the Workplace.
Working together today is far more complicated than it had been years ago. Not only we are working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.
In addition to these differences, we have personality and character differences - some of which can be quite toxic.
So this webinar will focus on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes, both for the people involved and the organization.
Why you should Attend
This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.
In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.
Areas Covered in the Session
- You will explore different types of personalities, styles of thinking, and forms of interaction
- You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
- You will learn to identify types of conflict resolution and when it is best to use each type
- You will recognize when it is necessary to refer the dispute to professionals
Objectives of the Presentation
- Recognize differences due to external factors and how they lead to conflict
- Dealing effectively with difficult people
- Explore new ways to interview and investigate
- Discover alternative methods to handle disputes
- Recognize which type of intervention to use in which kind of situation
- Identify the differences in the major types of Alternative Dispute Resolution (ADR)
Who Will Benefit
- HR Professionals
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- HR Heads
- HR Managers
- Senior HR leaders
- Chief Learning Officer
- Supervisors and managers at all levels as well as those wishing to become managers
Dr. ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.
As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond's clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire). She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.
She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.
Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.
Dr. Diamond teaches a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/Negotiation, Marketing, and Leadership.
Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations. She is currently active in politics, Rotary, and ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.
A prolific writer, she has published hundreds of articles and four books. In addition, Dr. Diamond publishes a monthly newsletter, "Diamonds to You" and is a guest writer for several newspapers.
Dr. Diamond is offering on-line courses through Proformative Academy.
Her published books are:
Training Your Board of Directors: A Manual for the CEOs, Board Members. Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations.
The "Please" and "Thank You" of Fund-Raising for Non-Profits
Conflict in the Workplace: Causes and Cures
Leading and Managing a Global Workforce
She is currently completing two other books: one will be Roles and Responsibilities in the Workplace - which will accompany employee handbooks - and the other is Understanding the Culture of Company and Country. She has completed the research for a third book, Managing for Creativity.
she appears on radio and television and speaks to associations and community organization on a wide range of topics. Her style is informal, friendly, and informative.